Resume

EN

Application Developer and Business Analyst

Professional Experience

TELUS Communications

2011 - Present

Evolving Functions: Business Analysis & Project Management

March 2025 - Present (unofficial)

These responsibilities are added to my initial role in Information and Process Support, demonstrating progression towards a complete technical and analytical profile.

  • Business analysis and automation project management mandates for all FFH back-offices.
  • Since July 2025, full-time assignment (100%) to these functions.
  • Writing functional specifications (business requirements) for internal tools, including a new ticket management system.
  • Understanding technical architectures (including REST APIs) to ensure consistency between business needs and proposed solutions.
  • Inter-team coordination (IT, operations, management) for successful project execution.
  • Excellent mastery of JIRA for defect tracking, prioritization, and collaboration with technical teams.

Information and Process Support

2022 - 2025

  • Coordination between teams (customer service, technical, marketing, back-office, projects) to optimize processes, manage escalations, and improve operational efficiency, with a growing role in analysis and automation.

Back-office

2020 - 2022

  • Processing requests from various departments.
  • Providing coaching to team members.
  • Ensuring quality and proper follow-up of requests.

Customer Service

2019 - 2020

  • Managing customer calls to meet their needs, provide personalized service, and offer appropriate solutions including sales.

Competitive Call Center

2011 - 2019

  • Support for national and international calls, including 911 emergencies and assistance requests, ensuring fast, efficient, and accurate service.

Education

Cégep de Limoilou

2025

DEC - Computer Science Techniques: Application Development

  • Training focused on web and application development (front-end and back-end).
  • Practical projects completed with React, TypeScript, Elixir (Phoenix), and SQL.
  • Implementation of user interfaces, REST APIs, and relational database systems.
  • Development of personal projects, including a complete web application (frontend + backend) for physical progress management.
  • Familiarization with Linux systems (command line, development tools, deployment) and Windows server management (configuration, users, services).
  • Practical experience in game development, mobile application development, and computer security (best practices, basic vulnerability testing).
  • Use of Git and GitHub to version, document, and share project source code with the content specialist.

TELUS Internal Training

  • Mastery of call center communication.
  • Customer service - Managing confrontations and conflicts.
  • Quality assurance and quality control.

Cégep de Rimouski

2006 - 2008

Human Sciences

College Diploma (DEC)

Mont-Joli Adult Education Center

2003 - 2004

High School Diploma+

Training completed

Skills

General Skills

Leadership Analysis Problem Solving Communication Teamwork Project Management Adaptability

Technical Skills

React TypeScript Elixir/Phoenix JavaScript SQL Git/GitHub API REST WebSocket Linux Windows Server JIRA

Languages & Awards

Languages

French Native language
English Fluent (professional level)

Awards

TELUS Star

Awarded for rookie of the year.

Leading Star

Awarded five times for excellence and exceptional performance.

Contact

Get in Touch

[email protected] Preferred
[email protected]

I prefer [email protected] as I plan to migrate to this address in the future.